I called at 6:30 in the morning, knowing it was two and a half hours before the business hours listed on the website, in a panic because my sprinklers had been running all night and would not shut off using the system timer box. Norbert returned my call in 10 minutes and tried to walk me through finding the main shutoff valve over the phone. He said he had a job to do in the morning but would be by my house later that afternoon to repair the system. He called me a couple of times throughout the day to keep me updated on when he would be at my house as he was finishing up the other job earlier than expected.
When he arrived, he quickly determined that the sprinkler valves were cracked and leaking, he went to get new valves, and installed them right away.
I wish I could rate him an A+ considering that he called me back before business hours, kept me updated on when he’d arrive, and he showed up on time. Two other service providers I called didn’t even bother calling me back. I will definitely be using Norbert for future sprinkler and lawn services. (Aug. 17, 2012, Angie’s List)