I called at 6:30 in the morning, knowing it was two and a half hours before the business hours listed on the website, in a panic because my sprinklers had been running all night and would not shut off using the system timer box. Norbert returned my call in 10 minutes and tried to walk me through finding the main shutoff valve over the phone. He said he had a job to do in the morning but would be by my house later that afternoon to repair the system. He called me a couple of times throughout the day to keep me updated on when he would be at my house as he was finishing up the other job earlier than expected.
When he arrived, he quickly determined that the sprinkler valves were cracked and leaking, he went to get new valves, and installed them right away.
I wish I could rate him an A+ considering that he called me back before business hours, kept me updated on when he’d arrive, and he showed up on time. Two other service providers I called didn’t even bother calling me back. I will definitely be using Norbert for future sprinkler and lawn services. (Aug. 17, 2012, Angie’s List)
Norbert is great – we discovered him just recently from all of his five star reviews on Yelp and they are well deserved. He was easy to work with: while he offered lots of good suggestions on what we could do with our yard, he was always careful to listen to what we wanted. He went above and beyond his original estimate, fixing several sprinklers that he found were broken without asking for more money even when I offered. He clearly cares about doing a good job. This was a big job – his team filled a huge dumpster with all the weeds they pulled and overgrown vegetation that they trimmed back.
He showed up every day early in the morning with his crew and I often saw him working side by side with them. He clearly respects his workers and they seem to work well together. Now that our yard is cleaned up so we can see what it actually looks like, I’m going to have him do another big job for us – bring in some dirt to level off some of our lot in spots, plant some new ground cover, install some drip lines, etc. I’m looking forward to working with Norbert again on this next job! (Jan. 13, 2014, Yelp)